• RIGHT OF WITHDRAWAL

The consumer has 14 days from the date of receipt of their order to withdraw.

In accordance with the provisions of Article L 121-23 of the Consumer Code: "The consumer shall return or hand back the goods to the trader or to a person designated by the trader, without undue delay and, at the latest, within fourteen days following communication of their decision to withdraw in accordance with Article L. 221-21, unless the trader offers to collect the goods themselves.

The consumer shall bear only the direct cost of returning the goods, unless the trader agrees to cover it or failed to inform the consumer that these costs are their responsibility. However, for contracts concluded off-premises, when the goods are delivered to the consumer's home at the time the contract is concluded, the trader shall collect the goods at their expense if, due to their nature, they cannot normally be returned by post. ".

• RETURN PERIOD AND FEES

The customer has 14 days from receipt of the order to send the products back to us.

Return shipping costs are THE CUSTOMER'S RESPONSIBILITY.

If the return period is exceeded, we will be unable to accept it. Customer service will send the customer an email to inform them that the deadline has been exceeded.

In this case, the return shipping costs will be borne by the customer

• CONDITIONS

The rugs must not be used.

They must not be stained, wet, torn …

They must be packaged and rolled up.

If the conditions are not met, we will not accept the return.

• REFUND

If the customer exercises their right of withdrawal, SARL ARDASIA undertakes to refund the ordered item(s) within a maximum of 10 days using the same payment method used for the order.

• EXCHANGE

If you would like an exchange, you may write “exchange” on the label of your return slip so that we can contact you; otherwise we will refund you. If the item you would like to exchange for is more expensive, you will need to pay us the difference via PAYPAL; if the price is lower, we will refund you the difference.

• TO KNOW

Returns to a pickup point are accepted; you will then be able to choose the pickup point closest to our address.

We recommend returning the rugs via a pickup point, as this costs less than other delivery agencies.

Returns to the warehouse are also accepted; simply contact us so we can arrange an appointment.

If you need to return a damaged item or if the return is due to an error on our part, you will not pay any return or collection fees. Simply contact us by email or phone.

You will receive an email as soon as your return has been processed (remember to check your spam or junk folders). The RUGSTORE team will do everything possible to refund you within 10 days.

Customer service responds to all your additional requests.

By email:

By phone:

RETURN ADDRESS:

• IN SUMMARY

 You have 14 days (from the date of receipt) to make the return.

Return shipping costs are the customer's responsibility.

You may choose the delivery company of your choice to send the product(s) back to us.

You may also use pickup points, which will be less expensive. In that case, you must choose the delivery pickup point closest to our address (indicated above).

We do not provide a return label; it is up to you to generate one with the delivery company you have selected (on their website or on site).

You must properly package the product(s) in their original packaging or the packaging of your choice.
If the product(s) are not packaged or are damaged/dirty, we will not accept the return.

Please обязательно include your purchase invoice and the completed return form inside.
If this is not the case, we will not be able to process the return.
You will find your invoice in your customer account or by email. And the form below.

When we receive your return, we will proceed with the refund or exchange.